Complaint
Hi There,
I bought a used car from the Brackenfell dealership last year and took position on 06 August 2018. The vehicle is a Hyundai iX35 2.0 CRDi Elite 2014 Model, with registration number CF247713
From as early as the second week of driving the vehicle, I started noticing that the 3rd gear sometimes does not engage as smooth as the other gears and I have to force it. The problem was reported to them and they drove it for a day and said everything was fine. I then explained that even with myself this is not something I experience all the time, sometimes 2 or 3 weeks will pass without having experienced the issue.
Earlier this year I pointed it out to them that the warranty on the vehicle would come to an end by the end of April 2019 and I would not be comfortable paying from my pocket for a problem that was there when I was sold the vehicle.
They eventually asked to have the vehicle so they can send it to gearbox specialist and I dropped it with them on 1 April 2019 and I was given a call from the dealership a few days later stating that the specialist had found the problem and would be fixing it and they would be supplying the gearbox parts.
I got a call from the dealership on 6 May 2019(more than a month later) to collect my vehicle as it had been fixed and ready for collection, but to my surprise, the report of the work done on the gearbox was not ready, until today 15 May 2019.
I still experience problems with the gears even today and have a strong suspicion that no work was done on the gearbox, but all they did was to buy time until it becomes out of warranty. I say this because I also struggle to understand why a simple report of the work done on the gearbox would take this long to be given to me.
I am very disappointed at how my problems with the car have been treated since I took position of it until today and do not feel that I have been treated fairly as a paying customer and will not rest until I find satisfaction.
I am reporting this to you, so when I take it further, I can safely say I have exhausted channels with Hyundai South Africa
Regards, -- Siyá +27 71 **********