ZB
Zipho B

1 reviews | Active since Feb 2020

18 Feb 2020, 11:03

Clutch problem twice in 2 years and not covered

The regret I have after I bought my Hyundai Tucson 2017 Premium Manual. I bought my car in 2017 October at Bellville Cape Town. What a lovely car it was, I was filled with joy, the experience of driving the car, the smoothness and everything. Little did I know that I was drawing problems in my life.2018 December me and my family travelled for home (Kwa-Zulu Natal), we were so happy with the trip, comfortable, reliable and quick. Nightmare came on the 31st of December as my brother drove the car to the nearest garage to buy some ice and charcoal, as he was driving back home, the car could not move from the robot, he was stranded in town at night until my Insurance came to rescue, the car was taken to the dealership in Vryheid where we were told there was no material available at the dealership to fix the vehicle and that they will order the parts and receive them in 7 working days. The inconvenience…..it was so annoying, we eventually had to get back to Cape Town for work as the holidays were over, now we have to find the other means of travelling as we have 2 children. It took about 3 weeks for the car to be ready; my husband had to fly back to KwaZulu Natal to fetch the car as the dealership was not willing to assist in that regard.

Mind you, I had to pay +/-R25000 for the clutch fittings as I was told it is not on the warranty anymore. Fast forward, last week the 12/02/2020 the car failed again as I left work to fetch my kids from school.it started jerking and again was rescued by AA,they towed the car and I was again left without my car,today I am told that it is a clutch again meaning I will have to pay for it. The lady is telling me that it is the driving style which I would like to fully disagree with.

My first car was a 2012 i20 which I drove for more than 2 years, never had any problems with it.my second car was an Accent sedan, drove for 3 years hence I had an audacity to buy another Hyundai car because to me it was reliable. I strongly suspect that there is a factory fault with my car which no one is willing to admit somewhere.

Please fix this, I AM NOT WILLING TO PAY FOR THE CLUTCH AGAIN IN A SPACE OF 2 YEARS,IT IS VERY UNFAIR.

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