Client satisfaction not met

Good day

Hyundai Durban Central Incident- 125 Florence Nzama Street Durban

I made enquiries on line on Thursday 23th of September, Monday following that Dinesh called from Hyundai Durban and I told him the car I wanted i.e Hyundai Creta Automatic. He started the application process.

Then I was handed over to Nondumiso Mchunu whom I felt she wasnt professional together with the Manager at the branch. Nondumiso rushed the deal that it was finalised before 30th which I had no problem with that but I've paid for insurance while the car is at Hyundai I did ask her about that & she pleaded and said she'll talk to her bosses.

There was even a day i was just doing paper work the whole day as Nondumiso needed her month end deals I still co-operated.

Once I had done all the signing Kuben (Branch Manager) called verifying when would i pick up the car I said Monday, when I asked about licensing from Nondumiso she said you now dealing with Kuben was like I'm done with u.

On the pick up day Monday the 4th Kuben called asking what time I'm coming I said after 1pm as my partner was also at work. Around 3 as excited as we were, we got there Kuben had no time he was so busy he assigned us to somebody (Mishek) else for handover busy with new client. Did all d signing and vetting & took keys.

On taking out the car i'm checking for any gifts just as a thank you none what so ever I asked the Mishek "so no gifts whatsoever" he said there should be as its a big car. I asked him to call his manager, he said I've already gifted you with smash and grab & we licensing your car for free? Like seriously? and he says do you prefer flowers to smash and grab.

The fuel tank was also empty on a new purchase.

I'm really dissapointed on the brand, was the biggest mistake ever I even regret why i trusted hyundai should have remained with VW. I wouldnt mind returning your car.