Circus at hyundai vereeniging!

I booked my Hyundai ix35 for a right back shock absorber change, for the 19th of February 2016. The booking was made a month in advance with Joey. Joey indicated that the shock absorber will be changed on the 19th of February 2016. I took my car in the morning and was contacted at 11:30 to confirm the readiness of my vehicle. On arrival at the hyundai Vereeniging service center, I was told by Cassandra that the part will be ordered and I must make another appointment! At that and forward point I cannot handle the incompetency of the entire hyundai Vereeniging circus! Cassandra proceeded to tell me that I should have ordered the part! I have had endless problems with Hyundai and there has been no apologies, in addition no attempt to improve on service delivery. After every service at this service center, my hyundai always breaks down. What is missing here? What is going on? I will never make the same mistake of going to this service center that is full of rude, ridiculous and *********** little kids. <div><br></div><div><em>(Report edited by Hellopeter.com)</em></div>