Byron Govender - Unacceptable Service

I queried the status f the authorization 4 replacing the turbo on my Hyundai ix35 at the NN Hyundai.It ws already 5 days tht my ix35 ws taken n & feedback ws received that the authorization ws still pending.I ws told by the NN Service Foreman Trishen Govender 2 call a Mr Byron Govender, the Warranty Clerk,who approves the authorization.My Byron Govender cud not come 2 the first call as he was busy,I then had 2 convey the message thru another person,after which he took 10 minutes 2 come 2 the phone.he had no clue about what I was querying.His excuse ws that there is a back log on his side.his attitude ws less than satisfactory.Mr Byron Govender's back log is not my problem.People with a don't care attitude and appear 2 b slacking off are seriously giving Hyundai a less than impressive name!I asked Mr Byron Govender 2 please provide feedback in an hour.He attempted calling me however I ws held up in an unplanned works meeting & cud not take his call.after my meeting I attempted calling Mr Govender 2 times & both times he slammed the phone down on me.This affirms Hyundai's selection of *********** excuses for human beings!however I thank Angy van Niekerk for getting answers for me.