Broken windscreen and marks on the car after a service

<p>I took my car to Hyundai paarden eiland a couple months ago for a service. After collecting my car I noticed the widshield had a large crack and there were black marks (stains) over the car. </p> <p> </p> <p>I called Hyundai to inform them about it and they told me the car came in like that (which was definitely not the case). They said I can bring the car in to remove the marks because they did not write it down when we brought the car in. When I questioned the large crack they said they won't fix it because they wrote it down when I brought it in. </p> <p> </p> <p>I asked for the page where we signed for the crack and they agreed we did not sign for it. I asked them to check there cameras as proof that the crack was not on the car when we brought it in. They simply said their camera's cannot record well enough to see a crack. I then complained saying we did not sign for the crack which happened under their care so they need to fix it.</p> <p> </p> <p>They then sent their standard terms and conditions that I signed for which says if the car is damaged under their care it is not their fault unless it was damaged due to their negligence. So they originally said the car was damaged and now agreed it got damaged in their shop but they don't have to fix it. I cannot prove it was their negligence but it is prety ibvious that it is.</p> <p> </p> <p>I will continue to spread the word about the poor service I got from Hyundai until they resolve this. </p>