Blatant Lies on top of Disservice!

I laid a complaint with your HO wrt the"service" for our car 2 months ago after they failed to notify me that the brakes need changing. I could've easily gone on a long distance trip thinking I have the all clear. Your HO sends me an email telling me I was called but did not answer (lies) and that the service consultant told me about this upon picking up the car, and that thematter is now closed. First of all, where is the proof of this??? In the past such things that you pick up with a vehicle are noted on the invoice, yet there was nothing noted on this invoice. Is that not the reason why you note such things, so someone doesn't come back saying I did not know? How come I had a notification on my invoice last year, and I got to sort myself out at a later stage? Please explain that. Also explain, how your consultant conveniently seems to remember a client that came in 2 months ago, and what they "told" them??? Do you only get one client a month? Is that why you "remember" who you told what?

I have never in my life experienced such shocking service, even worse, for your staff to boldly lie like that. What kind of message are you sending out there? Do you not care at all for your customers? Clearly not, otherwise this matter would not be "closed"

Your people are horrible *****, and people need to know!!! That service star is undeserved. You people deserve a minus!