BIGGEST PURCHASE REGRET OF MY LIFE IS FROM HYUNDAI

I took my car in for a service at Hyundai Secoce centre at a place called Dorning Motors. When they brought the car back from service I realised that they had cracked the windscreen. I brought tjat to their attention and apparently no one at the service center owned up to the fault and fortunately for me I had not driven out after the service. They assured me that they were going to replace the windscreen and investigate the matter on their side. The guy I spoke with assured me that I could go get a qoute and they would pay which I did. I called them asking for a letter by them admitting fault and confirming that they would replace the windscreen. After sending me from pillar to post someone took my email address with word that it would be emailed to me. That was not done. I later got a call that Monday, 14 December that I should bring the car Friday, December 18 2020 I told the guy that I had plans amd could not afford to be going back amd forth and the response I got was thay there os nothing he can do. I am now at Hyundai amd had to halt whatever plan I had and I am being told the windscreen is not here. They furthermore told me that they only said Friday npt what time Friday. This obviously means O could possibly be here the whole day. What is frustrating is that I am not the one at fault. I did everything right and respected these people amd their business yet today I am the one at an inconvenience because of their incompetence. I genuinely regret buying a car from hyundai as I have never received any goof service anywhere from them.