Beware of the All new "DEFECTIVE" Elantra 2017 Model! And the pathetic during and after sales service that follows!!

I bought the brand new Elantra on 05/07/2017 from Hyundai Heidelberg. Worst mistake of my life! The stupid thing gave me issues on week two of taking ownership! From the clutch making strange noises to gears freezing while driving at high speed!!!!! Below is my sad email to the dealership...of course they couldn't give a damn after all they had made their sale and got money in the bank.

To whom it may concern

On the date 05/07/2017 I bought the above mentioned vehicle from your dealership at a total cost of R302 201.

• During the week of the 17th the clutch started making strange noises, I brought it in, your mechanic tested it and told me it would need to be booked in. • When I brought it for it to be booked in, a “quick fix” was app**** and I was told it would be fine. • The quick fix did not work, I brought it in again and was told a new part would be ordered and fitted. • I brought it in again for the new part to be fitted; the following day the gears froze as I was driving at high speed. • I brought it in again as requested by the service manager (this after complaining to head office), he assured me later that day when I picked it up that it had been fixed, when I got back to the car, instantly the noise was there even louder than ever. I made him listen to it, him and the mechanic (who had already heard this noise a number of times). The car is now currently in your workshop, has been since last week Thursday the 10th of August. No feedback whatsoever has been given to me. On Friday Simon told me that when he asked for feedback he was told “it was not his department”. I am still waiting.. What pains me the most is that the service manager (Wouter) made reference to the “Elantras in the showroom” saying how they drove perfectly whereas I as a client am stuck with a car that makes inexplainable noises and has gears that freeze.

According to the CPA I am well within my rights to either have the car Repaired, Replaced or Refunded. I feel I have given ample opportunity to have the issue sorted with no success. I no longer have faith in the vehicle or your abilities to repair it.

I therefore ask that you replace this faulty car with a new car that will drive as smoothly as the Elantras in your workshop.

Of course they couldn't care less! Instead they used bullying tactics to try and get me to back off. They even threatened to call MFC and have them "come get their car seeing as it doesn't belong to me anyways!" The service I received from Hyundai Heidelberg is shocking and appalling. They don't give a damn about their clients. That damn car could have ****ed me! The head office is equally useless. They don't respond to any queries! And now it seems I am stuck with that piece of junk. How I hate Hyundai and everything they stand for!