Bad services

Who it may concern

Good day

I please need your help urgently

We bought a second hand vehicle from your branch last year in May 2021.

Opel Mokka Enjoy 2015 model.

The sales person Yuan was very good. After sales services are very bad. A Couple of days after we received the vehicle there was a problem with the radiator expansion bottle that was broken and leaking water. That we accepted but at the beginning of 2022 we had to replace the expansion bottle. Agents onlyR1400. Couple of months ago the handbrake button broke. After a shock we found out that we can only buy that from the agent and need to replace the front piece and it would have cost us R25 000. We found a 3D company and they helped us to print. Just after that the wipers stopped working. Ones again only from the agent and would cost R18 000. My husband took it apart and luckily got it to work again. Very badly rusted. The breaks they replaced when we bought it. 10 000km later we need to replace it again. 2 weeks ago the EGR light came on. Vehicle starts losing its power. The fuel gauge started jumping up and down and eventually it stopped working. The temperature gauge starts jumping and eventually also stops working. The stop start stops working. The electric windows stop working, the fan starts running and won't stop. We borrowed the little machine to get the codes and to find the problem. 1- fuel level sensor 2 - temperature sensor and 3- fan. I spoke to Gerald and he adviced me that it sounds electrical. It's out of your hands. I took it for a test and paid another R350. It said -communications failure. I took out an extended warranty plan for extra 2 years. That covers for all this. We bought a vehicle with low kilos to not have all this. And my husband needs a trustworthy car to drive long distances to work late afternoons. We buy from a dealer and not just from anyone. It does not only cost us R20 000 but over R200 000 and not to get this bad after service and just to pull up the shoulders. My husband is a hard working long distance truck driver that drives over 7000 km a week. The vehicle is at the depot in Montague gardens till Wednesday where my husband is driving from. He left the key with the operational manager and we hope that you will be able to help us to sort out this vehicle that does have the extended warranty. Every staff member always promises to get back to me but never phone me back.