Bad Service just to get commission

I bought a car from Hyundai almost 2 months ago, the sales person Alain at the Diepriver branch told me that he was going to put on 2 new tyres on my car and I have reported that the passenger side door is faulty, I cant open it with the key, I have lodged a complaint 2 weeks after I bought the car I even emailed the Branch Manager and they got back to be saying they were going to collect the car and they never did, I am still waiting.<br> I am spoken to my Lawyers and I have handed the complaint over to them, but is it really necessary to lie to a client just to get commission, I mean yes I get it that they have clients everyday but made time for those when you know you messed up, I am busy contacting the CEO, which I really didn't want to, but I am so ****ED and so are my parents, they will be hearing from my Lawyers very soon, and I am taking them to court.<br> its such poor service that drives me to go the extreme extent to make sure that they don't do this to other clients they are about to sign a deal with. I AM ****ED UP ANGRY FOR WAITING THIS LONG, WHY MUST I SEND A REMINDER ALL THE TIME THATS JUST BULL ****! I AM TIRED OF SENDING EMAILS AND CALLING...