MM
Mbali M

1 reviews | Active since Jun 2019

24 Jun 2019, 14:27

BAD SERVICE - HYUNDAI BENONI

Hi I ***) bought a Hyundai I20 1.4 (CX31NM GP) 2014 model +- 94000 kms at Hyundai Benoni form Eric sales rep ***) in September 2018). I picked up the car on the third/ fouth week of September 2018 from the dealer and it had a noise from the engine sounding like loose tappets of which the sales person said it will stop after a while as they have done 125 point check on the car. Following week we notified him of the aircon was not working and nothing was done . Later in October I had a problem with the car not clutching of which we took the car to Hyundai Kemptom Park and they said it was cable at first and days later changed and said it’s a clutch kit needs to be changed and we paid +- R7000 .00 to fix it. May 29 2019 Took the car to Hyundai Lenasia for 105000 kms service under Liquid Capital as we took extended warranty also to check the knocking sound at the back of the the car. When Jacky the service advisor checked with Liquid Capital they indicated that the last service done on the the car was 116000 kms and our cluster reading is around 106000. ????????????S Service was done and they indicated that the noise is the timing chain. May 30 2019 Took the car back to Hyundai Lenz as the car started to stall/cut off at the robots or stop sign . May 31 2019 Took it back again as it was doing the same thing of cutting / stalling , collected the car later around 5 pm only to find that it was still the same and now it was leaking oil terrible underneath as I got home. June 1 2019 Took the car back again and they found out it was leaking oil between the engine and cylinder head gasket. June 4 2019 Called Eric(sales person) from Hyundai Benoni to explain the problems we have encountered and he said there’s nothing he can do as we have had the car for a year now. June 14 2019 Jacky called me and said the quotation to fix the car is +-R70 000.00 to fix the car. June 18 2019 I had a meeting with the service manager David Vermaak and the sales manager whereby we were told that the needs another sub assembly engine and Liquid Capital is not going to pay anything as it was because of the oil leak. We are not happy we the service we got from Hyundai Benoni . Their Service is very , very bad, terrible and unprofessionally. I have laid a complaint with Hyundai head office and did not get any assistance and Im not satisfied with the outcome. Its been over a month now without a car and im paying installments for a car im not even using.

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Replies (1)
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Mbali M's update01 Jul 2019, 16:29
Reviewer Update
hi there,

a guy from Hyundai (Johan) called me last week Wednesday and said that he was waiting for a response from Benoni as he has escalated the matter and he would get back to me. its been a week now and i haven't received any response from anyone and still my complaint hasn't been resolved. i am really not happy about their service and empty promises. its unpleasant to know that my situation is taken lightly and is not attended to urgently.