FS
Fundiswa S

1 reviews | Active since Aug 2022

08 Mar 2024, 19:42

Bad service Hyundai Airport Kempton

I had a very bad customer service experience with Hyundai Airport Kempton park. I did a trade in with them on the 6th of March and purchased a brand new Hyundai Creta 2024 ,I drove the car back and didn't experience any problems on my way home.The following day which was the 7th of March when I was driving the car it started over heating I reported the matter immediately to the sales consultant via WhatsApp.He told me that I should open the bonet and add water when I opened the bonet it was a mess it looked like something has splashed .I called the sale consultant and requested the car to be check as it was not in a good state to be driven and it took them about 12 hours to come and collect the car, after my car was towed I did not get any update as to what the issue with the car is or what they gonna do with it. I was left stranded with bo transport when I raised this matter they told me they had no powers but had the powers in taking my money. It's been hours without any communication in regards as to what is happening since they just said the taking it up with management.I was forwarded a WhatsApp message from shalene rampaeroe after requesting for a courtesy as my job requires me to have a car stating "Hi Joseph, Unfortunately Hyundai policy is that we don't have Loan vehicles" I would never recommend anyone to purchase a car from them as their service is terrible.

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