Bad service from a dealearship I really trusted.

I bought a Hyundai i10 2014 model last year November from from the Bellville branch. I had nothing but excellent service when it came to purchasing the car. ( bare in mind this was my first time I had purchased a new car)<br> <br> I took my vehicle in for the first service I was told that i would have to pay for my service as I had gone well over the 15.000km. I was shocked as I didnt know that this and it was never stipulated or even explained to me by the dealership that I would have to pay in should I exceed the 15.000 km. the problem is that i work Night shift and not just normal night (graveyard hours)and it was difficult to bring my vehicle in on time. Worst of all is I heard other Service consultants on the floor saying that this happens all the time and that the sales consultants are never transparent with the service plan with their customers. Absolutely Pathetic!!!. There was no option given except for an cash discount for the service.<br> <br> My problem with this is why should I have to pay in if I am paying for the service plan? Why was I given excellent service when the sale was made but thereafter it was like i was brushed aside.I find it unfair, *********.No empathy on their behalf