BAD SERVICE EVER

Good Morning/Day

I need your assistance regarding my 2017 Tuscon Sport 1.6 Turbo.I brought in the vehicle on Friday evening 22 May 2020 and I was advised by your management and senior technician to bring it back on Monday of 25th May 2020 as you guys need to send my vehicle away.

As advised by yourself Haidi, Hennie and your newly appointed manager, my car was not or can not be open by technician in Vryburg and it needs to be sent away which will take a week or two weeks.

I came to your office on Monday, 1st of June 2020, only to find out that my vehicle is still in your premises with no proper report and advise why my car is still in Vryburg. .

May please request detailed report of the faulty of my vehicle, two weeks is almost passing without getting any feedback from your dealership except quotation that was sent to me which am not sure how did you come up with without letting me know of the faulty and what causes/caused my vehicle to malfunction. I also need the name of SA Hyundai technician that inspected my car because none of you from Vryburg are not allowed to work on it.

It has been a whole month of May 2020 sending my vehicle to your service department to get to deal with faults on my vehicle but to seem not getting to bottom line.

• 1st it was front disc which was not the problem • 2nd was the Rear left shock which was not check on the 1st incident

All above was not addressed to my satisfaction and no report was give in the same incidents but still the vehicle has faults, I brought in the vehicle on Friday evening 22 May 2020 and I was advised by your management and senior technician to bring it back on Monday of 25th May 2020 as you guys need to send my vehicle away.

As advised by yourself Haidi, Hennie and your newly appointed manager, my car was not or can not be open by technician and it needs to be sent away which will take a week or two weeks.

I came to your office on Monday, 1st of June 2020, only to find out that my vehicle is still in your premises with no proper report and advise why my car is still in Vryburg.

This brought me to another unresolved matter coming from 2018, where you guys are still awaiting for Warranty on my front and side spoilers were my detects on painting and Top Car workmanship which was not up to standard when they tried to fix the spoilers as per your instruction, it has been almost two months since I engaged with Roby from Lichtenburg dealership to advise on the same issue.

I need clarity on the faulty and need this in paper. May you please action my request and explain how did you get to quotation you sent to me without even engaging with me or advising on the faulty and what caused that.

This is the 3rd car that am owning with Hyundai were I get problems and dissatisfaction service from Vryburg dealership, or is it because I didn’t purchase the vehicle in Vryburg, like you always tell me?

Am still sitting without a car and as essential worker and accountant, I lost R126 000.00 revenue for the past two weeks as I couldn’t do my job and lost some few contracts because of the delays and which created additional expenses due to hiring new cars and borrowing cars from my peers.

Please address my concerns and get back to me asap. I also need the name of SA Hyundai technician that inspected my car because none of you from Vryburg are not allowed to work on it.

Above is part of email I sent to Hyundai Vryburg and am still awaiting them to tell whats happening with my car but they instead sent me quotation of R77 000.00 that I need to pay, I need to know whats wrong the vehicle because they recently did 105 000kms service and replaced front discs, shocks and brake pads.

Regards