Bad service/Damaged Car

......She then went to tell me it's company policy to report any issues within 24hrs of taken it off their premises which I advised I sent an email via the Hyundai website. I asked her why she didn't do the inspection with me when I came to fetch my car and she told me it's the customer's responsibility, which I then asked how am I suppose to know this. She said they can't educate customers of this. She is in this industry however couldn't follow a simple process of walking me around my car. They have now said that Hyundai Brackenfell sold me a brand new car which was in an accident. I now have to drive around try to sort out this because I purchased a brand new car at a brand new price. I requested the checklist which the service consultant also confirmed that the damage wasn't there. I called Hyundai Brackenfell and the manager there has advised that I bring the car in. This is taking from my work time and why do I need to drive around sorting out a problem caused by Hyundai Milnerton because they are responsible.