Bad service & communication

On 31 August my Hyundai i10 decides to cut out and then completely not start at 7:10am, and had to wait till 7:30am to get the phone lines open. The entire service department was busy so I had to leave a message. No once called back.1 hour later and I had to call them back because the fault with my car was the same fault they \upgraded"4 months ago. I was informed by reception to call road side assist which I done at 7:34am. After 3 hours of waiting for roadside assist"