Bad service, bad customer care. Which later turned into a professional service. Sales Manager Rob excellent service. Roodepoort Hyundai.

17 May 2019 I took my car in for service. And I told the guy who was inspecting the car in the morning that I am missing a wheelspanner though my tools kit is still new never been used before and he looked at it and told me that I'm supposed to have 2 tool bags not one. And I explained to him that i received only 1 tool bag when I bought the car and he adviced me to go to sales department. Then in the afternoon around 16:30 i went to fetch my car and I made the lady who was helping me aware that my service book is empty and doesn't have the dealership stamp and she said that I should go back to where I bought the car. And I told her that I bought it from them. And she had the stamp in front of her but said I should go to the sales department which I went. And when I got there I found a sales person (black lady) with a very bad and unwelcoming attitude. I told her about the stamp and as I was trying to tell her my story she kept on interrupting me not willing to listen and telling me that it's the salesperson's fault and he had since left the company and I have to buy those car accessories since they were not included in the car price. And funny part is that she never even went into my profile or asked for my details to check. I then asked her if she understood what I was saying or asking for. And she said I must go to the back door since she can't help me, pointing to something I couldn't see in the show room. I just went across the floor and found a white guy sitting at his desk and greeted him and explained to him. And he left what he was doing and said "I will get Rob the manager to come and assist you" . Such respect such professionalism. And he came with Rob who then showed me into his office and listened to me and filled in my service book. Then asked one of his team members to go and check what was missing in my car and replace it.Then he went with me to the car and asked the guy if he got everything. And the guy also sighted that the tool kit is not the correct one as the kind that I had was supposed to have the 2nd bag and confirmed that the toolkit and their spare tyre is still brand new never been used. He gave me a complete toolkit and a red triangle for my car. The manager apologised to me and thanked me for coming. And I left the place happy. Rob was so professional. Excellent customer care from Rob.