BAD SERVICE AT HYUNDAI THE GLEN IN SOUTH AFRICA

<p>I took my car for a service at Hyundai The Glen on 10/03/2017. At 12h08 on the same day i was told to came collect my car after 13h00 because the service was done it will taken an hour in the bay wash. Around past 13h00 i collected my car after the report from the service advisor. My car was packed under the shelter and after collection i left. On my way i realised that my windscreen has cracked and i made a u turn back to the dealer.When i arrived at the dealership I asked for service advisor who refered my complain to the dealer principal. The DP didnt bother to have a look at my car and said that the was nothing that he could help with. The service advisor advised me to contact the their customer care centre that was not helpful at all. At the dealership, the DP didnt even bother to investigate or check their cameras. He told me to settle this matter with my insurance. I requested for an inspection card when they received the car. I was told they dont have it. I mean Hyndai failed to follow a standard practise that is been followed by other competitors. I am thinking of the changing the Hyundai brand to a reliable car brand. Where is such service leading us to as a country. We work so hard for these cars, where is the intergrity of a delaership like hyundai if such things are happening. What an Experience with HYUNDAI. Please advise me how to handle this matter. </p>