Bad service and lack of professional competence

I booked in my car on the 4th Dec 2014 for a service & reported that I had an issue with the passenger window electrical knob (or whatever it is called), and the consultant by the name of Chanels said she would contact me once the part had arrived in store.<br> <br> I left for a family vacation on the 11th Dec 2014. During my vacation I experienced problems with the car, and reported them thereof. Upon my return, I sent through the car and was told the 'earth wire' wasn't connected properly. I enquired about my window order, and was told it was not in store yet. <br> <br> Early Jan 2015, I contacted the service centre & spoke to Chanels regarding the window electric knob, & she promised to call back. 2 hrs went by & nothing was heard from her. I called again & was attended by the receptionist, who was very rude & lacked professional behaviour to attend to my matter as such, instead she rudely transferred my call to the workshop manager while I was still talking to her, & I learnt that the part had long been in store. Its the 29th Jan, & nothing has been said. I called again & the receptionist never seized to be rude AGAIN.<br> <br> These personnel lack professionalism and sense of good customer care.