Bad service and arrogance

I bought a Hyundai Tucson on the 17th of March 2026 at Hyundai Germiston dealership. After taking possession of the car, I discovered it has multiple defects, driver window not and rear left passenger window not functioning properly. The vehicle lack power especially when driving in a steep road. It's shakes very terrible when driving a speed more than 100.

I took the vehicle back to Hyundai and give them an opportunity to fix. I got the car back and still experience same problems. I took it back and they too tested it and confirm the defects including more issues estimating the cost to repair at over 55K.

I then advise the dealership that I am no longer interested in the car and I want the contract cancelled. They advised me I need to write to you as I have a contract with you and not the dealership. This then prompted me to call Wesbank which advised the dealership that it is not the client that needs to cancel the contract as the client didn't apply for finance directly but it is the dealership.

The dealership did not want to listen to the wisdom of the person from Wesbank contending that she is just a call center person. I was disturbed with this attitude and highest level of arrogance hence I am writing this email to officially request your intervention to assist me resolve this issue.

I am certain that I do not want the vehicle back or anymore. I want this contract cancelled.