Bad service!

Hyundai Durban,

I am deeply appalled by the service I have received from you these past few weeks. During the long weekend my car suddenly could not change gears as the clutch had failed and was down and did not come up at all. It was the long weekend and your offices were closed. A mechanic came by my house and got it back up but advised me to go to my nearest Hyundai which is in Mobeni on South Coast Road.

I was advised that the car is no longer under warranty and I would have to pay R5000 for them to assess the car. Apparently the clutch kit is "worn out". Mind you I purchased my Hyundai Venue LTD Edition 2021 version in August 2021, still very brand new. KM's are still under 30 000km to show I do not travel that much. I have been driving for over 15 years and I am pretty sure there is no way I could have done that damage. This is definitely a factory fault. I did not have a maintenance plan as I bought this car for peace of mind, fresh from the store. I have been given the run around and the numbers I have been given do not go through.

I will not be liable for any charges due to your factory incompetence. I am looking to speak to higher authority now as the customer service agents are no use!

Think twice before getting a Hyundai!!