BAD SERVICE

Customer service is very bad. I went to Hyundai Woodmead on the 12th of Jan 24 to purchase a car firstly went for a finance option which was approved same day and was told to come Saturday to finalise paper work. I came Saturday with a change mind of buying car cash as I took out my investment. Arriving there to meet Sihle who was assisting me came across an individual who to me didn't know what he was selling to me (serious lack of sales experience) he started saying the car that he found for me is already sold showed me people seated at another agent's desk saying they signing and taking the car.. In my mind I asked myself if the car was there or not or he just wanted a sale commission by attracting me with an invoiced car. He then told me that he found a suzuki swift which again when I asked to see it it wasn't there. I then told I'm no longer going for finance option I'm buying cash he then said he has a hyundai i10 grand at 220k available I asked her for a discount as I was buying cash. He asked me to wait for him to go ask his boss Marlin Reddy if he can make a plan for me. He came back with Marlin and narrated my request to him, Marlin said 220k and I still insisted on getting a discount they both went inside Marlin's office to have a chat. Sihle came back and said Marlin is hesitant but he is going back to have a chat with him. I patiently waited then he came back and told me that Marlin agreed for a 20k discount and took me to the bay to see the car. After that he gave me account details to transfer 200k and asked me to do it right away to secure it. I did a transfer as it was FNB to FNB and sent Sihle proof of payment. He then told me that the car has to be washed and go for inspection to check if all is ok I can fetch it on Monday. Before I leave I asked him to take picture of the car, vin number so that he doesn't give me a car we didn't agree on, and he was OK with me taking pictures which I still have with me. Monday morning I sent him WhatsApp checking what time to collect thats when frustrations began. He sent me a message saying the car is in inspection he will update me. Just after a few minutes of sending message he asked me if he can call to which I agreed. He called and start coming with a no making sense excuse. The car failed inspection as it has a scratch in gear 4, while still in shock he then went straight to he can get me another car. I asked him if ever that car was on sale or not as I believe a new car cannot be inspected, he then say I can ask for refund if I don't want a car he is offering. I told him I'm coming to see his dealer principal he gave me the name and we end the call. When I arrived there on Tuesday to my surprise dealer principal is Marlin Reddy the boss he was negotiating with on Saturday. Marlin changed the story said he never agreed to anything. I asked for Sihle who I was told he's running late. Marlin called Sihle asking how far he was and mentioned to him I'm there looking for the car I cud hear Sihle saying boss u gave me permission to drop price to 200k for the client with a very guilty face Marlin responded "no I didn't". After their phone conversation I realised I'm not getting car I asked Marlin for my refund he then started with a lie I quote him "I have a 9000km i10 grand coming will call you in an hour time to come see it of you like it then u take it for 200k" it was 9h14 in the morning. I went back to work to wait for his call. After 12h00 no call I called him and waited 45 minutes as reception advised he's on a call. He then answered and asked me to wait 5 minutes he will give me a call. After he called and simply say you won't like the car. Now my question is why did he decide if I won't like it as I haven't come see it as he told me while in the office? Was the car even there? I asked for refund he sent me a form on email to complete and promised to give me a feedback after he submitted my claim. According to my experience I didn't send documents on email I went to his office to drop the documents in hand on Tuesday he then said my refund will be through my bank on Wednesday. I waited for his update on email which I didn't get. Thursday I went to hyundai head office in Bedfordview to complain the receptionist called and told me that someone from finance is coming to assist after a long wait came a lady and a gentleman. They asked me to make a case for complain which will take time as there is process I told them I can see my case won't go as I want all I needed was my refund they took my details and promised to follow up with Marlin. Left Bedfordview went back to woodmead and found Marlin waiting for me at the entrance I cud see they gave him a call. I asked for feedback and he asked me if I didn't receive a POP told him straight I need my cash not POP he then went up to finance office came back and told me there was a little mistake made in my details they rectifying the mistake I told him I am not leaving his office till I see money reflected in my account. He went up again came back and says 30 minutes which I reminded him that I am also an employee and don't have time to wait he went up again after some time I got an sms of money transferred. I was inconvinced through this process and ended up with no car after 3 cars were mentioned I took my investment which from Sat to Thursday of refund cud have earned interest. After getting refund hyundai head office called and told me they see I got my refund and close the enquiry no apology for inconvenience nothing?