Bad Service

On the 3rd February 2016 I took my vehicle, a Hyundai Tucson, for a due service at Hyundai The Glen branch. Shortly after the service was done, I noticed a leakage from the radiator hose. On the 2nd of March 2016, I called in to complain about the leakage to which I was told to take it back in for a check-up on the 3rd of March. Upon my arrival, I was told that my vehicle was not booked for the particular day. I had to call Marlese, the booker, and it was then took in. It was found that the hose had torn and had to be replaced. The vehicle stayed in until the 5th of March 2016 whereby initially I was told that they would call me to come collect it on the 4th of March. Upon my waiting for the call and out inconvenience, I decided to go collect it but I was told they would call me on the very day. At around 17h00 in the evening, I initiated to call to check if the vehicle was ready and it was only then that I was told to come collect it on the 5th. The question is, had I not called was I going to be called? I expect to have it replaced in service than wipers that I was charged for. I made that point to Riaan Bornman, and he told me upon service they do not regard the radiator hose