Bad service

On 21/10/15 my car was booked in for service, when I arrived and I left my details on the job card, they told me that the service can take up to the whole day so I was offered by them to be taken home by one of they drivers and was told after my car was done I will be called and collected by them, that did not happen I had to call myself to find out how far the service was at 17:05pm, I was told that the lady who assisted me (Vanessa) was busy, I left a message but she did not respond. On 22/10/15 again I called Hyundai looking for Vanessa I got a hold of her and ask her why was I not contacted once the car service was done, she said, she called, but on another number of which was not the one I left on the job card. So I asked her can I be collected by one of their drivers in order for me to get my car, she told me that all they drivers are out and that I should find other means of getting there i.e taxi. I made means to get there, asked for Vanessa and we argued about me not being contacted she then reluctantly apologised and with attitude handed me my keys and told me where I would find my car, I got lost looking for my car until I got helped by a gentleman by the name Richie