Bad service

Car taken in for 45,000km service at 43,500km as brakes were noisy and obviously needed new pads.<br> No phone call all day. When I arrived to pick up vehicle I was told the service was completed but the brakes needed replacing. When I dropped the car off I alerted the service advisor that the brakes needed attention and was the reason I had booked the vehicle in earlier than the scheduled 45,000km. Then there were no pads in stock and they wanted me to come back the next day. It was at this point 40 minutes after I arrived and well after 5pm. I refused to return the next day as I live in Gillitts and it would have been hazardous in the rain to drive with the brakes in their current condition. At this point a stand in advisor tried her best to smooth over things and retained a mechanic who then changed the brake pads. This took it to nearly 6pm when I left. One would think that they should have phoned me to confirm the go ahead of the brakes which I had given already verbally. Compared to Springfield they have a lot to learn where they interview you on arrival about your vehicle and ask you if there is anything specific you want attended to. Shape up Umhlanga!