Bad Service

I bought my i20 at Bedfordview Hyundai brand new in 2015 July 30th.

Ever since i have been servicing my car with them.

On the 103km i started hearing funny noises after my service which i reported immediately through Shamaal the guy who usually assists me with the service.

3 days later after that my clutch burnt which i had to pay 8900 for.

The noise never went away. until i took in my car for a 120km a week later to service and mentioned the noise again.

When i fetched the car Shamaal showed me 2 parts that he said were replaced and covered by the warranty (bolts) and that should stop the noise.

The next morning i called and told them the noise is still there and bad.

i even drove back to the dealership so they can listen.

one of the guys drove with me and he heard the noise and i was asked to leave my car and someone will fetch me hence i work in Sandton.

And i was called to be told i need to organize my transport which i i had to uber from illovo to Bedfordview.

Got my car but again in there morning same noise was there.

i called but couldn't get hold of Suzane the workshop manager. Then i mailed her still no response till i went there again to be told she was off the previous day.

I had mentioned to them that i hear the sound when i reverse in the morning.So Shaamal suggested they keep the car overnight and they gave me a courtesy car and this was on the 17th July.

The next morning i was told to come and get my car as there was no noise.So i took it back.

The nexy Morning the 19th at 5:50am i started and reversed my car this time asking my son to take a video and to my surprise the noises was loud as usual.

so i sent them the video, to be told that was strange as they couldn't hear it.

from the i asked what could be the problem and i was told its the v belt.

without even saying bring the car in

Till today i have not heard anything from any one not even a follow up call.

while the noise is still there.

i mean since 45km i have been paying cash for the car

this is totally radiculous the way they treating their clients.