Bad Service

I placed an order for a specific part last year November with the hyundai Umhlanga branch. Each time I called them asking for the part they told me it has been ordered but till date nothing has come.

Today I went in and asked for the part they told me if I wanted it I should have paid a deposit. Why did they not tell me this the first time around....now after 6months they telling me I should have paid a deposit.

How is this customer service.