Bad Service

<p>Gets 1.3</p> <p> </p> <p>We app**** for a vehicle at Hyundai Roodepoort Ontdekkers from the first day the staff was unfriendly and not very helpful. Additional cost was added to my invoice Crystal Fusion R1900 Carpets, Bootmat & Roadside Kit R2852.58 that was not communicated to me and according to Magda this must be added because they don’t make anything on the vehicle…..</p> <p>Magda refuse to take the extra stuff of on my invoice she said I must ask Aston and Aston passed the bucket to Jean….</p> <p>Our sales person was Ashton I had to phone him every tome to follow up on everything he was very rude and unhelpful he even put the phone down on me while I was still speaking to him…</p> <p>There was a few things wrong/ not working on the vehicle Aston promised that this will be sorted out before collection</p> <p>Lights not working</p> <p>Front door yellow mark</p> <p>Central locking not working</p> <p>Scratch on back of the car</p> <p>They also advertise the car as accident free…..and 1000km worry free</p> <p>When we collect our Gets the central locking was still not working Aston’s remark was I must just replace the batteries …. The yellow was still in the front door.</p> <p>We collect the Gets on the 13th of April 2016</p> <p>From this date the Gets is back with Hyundai Roodepoort more than wit us, I really don’t feel save in this vehicle I firs phoned Ferdi Petser, he told me to phone Jean Basson. I phoned Jean with the problem and all they do every time is take the car clean the brakes and bring in back I am the one paying for the petrol up and down. On the 17th of May after we went out for the day and got stuck with the vehicle (the battery burst) I send Jean a mail with everything that is still wrong on the vehicle (please take note that this vehicle was now with Hyundai more than 6 times) and every time they told me they are fixing the brakes and the noise in the engine and bring the vehicle back. Every time the tell me the replacing the brakes but if the replacing the brakes why is it giving the same problem every week? And if they are working on the car cant the see there is something wrong with the CV’s as well? From the first incident I ask them for the AA report but they refuse to give to me..</p> <p>Email that was send on 17 May 2016</p> <p>Brakes to be fix</p> <p>CV’s to be fix</p> <p>Noise on suspension</p> <p>Alarm still not working</p> <p>Still no extra key</p> <p>Yellow mark on door</p> <p>Invoice still incorrect</p> <p>Still wait for license</p> <p>After this mail the vehicle is still not sorted out. Asked Jean for proof of everything that was done he said everything was done except for the yellow on the door but still can’t give me any proof for the things that the done Once again if the fix the brakes why is it giving problems again???</p> <p> </p> <p>We agreed myself and Jean to give the vehicle back and look for something else if it is in my price range….</p> <p>Jean said he will look for something in my price range installment R800/R1000</p> <p> </p> <p>There is nothing at my price range they sold my trade in Renal Scenic R20 000 (deposit) I ask Jean to please give me back my deposit I give them more than enough time to fix the vehicle I don’t want a vehicle that I must take back every 2nd week.</p> <p> </p> <p>Jean said he can’t give back my deposit because they don’t have my car anymore and I must buy a car with them can you please help me to get back my deposit.</p> <p>They promise the clients the vehicles is accident free and 1000 worry free km I didn’t even drove 1000 km and promise you this was NOT WORRY FREE…..</p> <p> </p> <p>1 June 2016 -I just spoke to the dealer principal Ferdi Petser after no one is getting back to me the dealer principal comment: to me the brakes is at no risk and he is not scared of the ombudsman they can’t do anything to him and I must stop be so full of nonsense the will just keep on cleaning the brakes….. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>