BAD SERVICE

we took our car for repairs on the 9th of April 2015 and to date we still don't have our car back. The sad part is no one bothers to give us feedback or progress regarding the car. Initially they could not get the part to be replaced in the car so they were supposed to order from Korea and then we advised that we will get the parts ourselves as they were going to wait for 15 days to get the parts. On Saturday the 9th of May 2015 we went to check on the car but only to find that they only started working on the car on that day. The issue now is that we are a family of 5, my kids goes to different schools and we are so far apart from each other, my eldest son is always late for school and we struggling to move from one area to the other and they are aware about our nightmares. The other issue is we didn't honor our monthly bills because we made a provision to pay the car invoice but to date we don't know how much to budget. Danie offered a courtesy car but again withdraw the offer for no reason.