BAD SERVICE

<p>I need your help.</p> <p> </p> <p>I purchased a vehicle from a dealership in Wood mead (HYNDAI)- ********** 900. The sales man at that time was Johan Faure- ********** . I signed and took the vehicle on 02/05/2017.</p> <p> </p> <p>The first week of use, I communicated with Johan, via phone calls, emails and WhatsApp messages, notifying him that I was not happy with the way the car was driving. Johan had advised that there was nothing wrong with the vehicle.</p> <p> </p> <p>He advise that before I took it, EVERYTHING was checked.</p> <p> </p> <p>I asked him to take it back and get it fixed. He said he took it to a gearbox specialist who told him the car was okay. The gearbox specialist came to see me and advised that on his side as a gearbox specialist, he does not see anything wrong.</p> <p>He then advised that( for peace of mind) I should take the vehicle to Toyota to find out the history of thee vehicle and if something was done to it.</p> <p> </p> <p>I took the vehicle to Toyota- Wood mead, and was advised that 3 major services ( 60 000, 90 000 and 120 000) were not done on the vehicle and there is a possibility that all these problems are caused by that. I took thee car back to Hyundai with the report from Toyota. I have contacted Johan concerning this, he told me there is NOTHING he can do because he is no longer working for the wood mead branch. The manager (Yaseen)- ********** did not want to see it. He said he will take the car to Toyota himself and find out what the issue is. He advised his staff NOT to communicate with me as I was ‘problematic”. I am being sent from pillar to post and when I say that it is best I return the vehicle(deal cancellation) OR substitute (exchange) it for another vehicle, the dealer, YASEEN says I need to speak to my financial advisor about that and not him. I have phone Standard Bank asking for assistance. I was advised that the 2 options mentioned above (deal cancellation or substitution) is what the dealer can do for me.</p> <p> </p> <p>Right now, Yaseen says that the gearbox has been fixed ( which they claimed had no issues or problems for 3 months).Toyota- in Alberton (Where he took the vehicle to says I have to pay R 8147.71 for what they call ‘wear & tear. I feel it is unfair and wrong that I should pay close to R10 000 for a faulty vehicle that I have been complaining about since day 1.</p> <p> </p> <p>Fast-forwarding to today, I DO NOT have the vehicle with me. I have to pay this money before getting it, which I do not have.</p> <p> </p> <p>Right now, all I want to do is return the vehicle to the dealer and cancel the deal completely. The dealer is being difficult, he is not trying to assist me. The only thing they want is rip me off.</p> <p> </p> <p> </p> <p> </p> <p> </p>