Bad experience buying a new car

Item: Hyundai South Africa
Rating: 2
Author: Niel R

<div id="m3214" class="mail-message "> </div> <div id="m3397" class="mail-message expanded"> <div class="mail-message-header spacer" style="height: 235px;"> </div> <div class="quoted-text" style="color: purple; font-family: sans-serif; font-size: 13.696px; widows: 1;"> Good Day Revashen / Stewart Please note that I am very upset as I saw this morning that the debit order for my IX35 went off for the amount of R6,889.00 The vehicle was purchased 3 weeks ago so the debit order should have been cancelled then. My sister in law bought a brand new accent from Pinetown this week from Luke and it was sorted out, and further to this I told Luke I would get him more deals of people I know who want cars but maybe should think twice before doing this now. I asked Revashen more than 3 times to ensure that this does not happen and he blatantly let it happen of which I am very upset about. It seems as if my requests went on deaf ears!!!! One of the reason for me to do this exercise with the new car was to put some money back in my pocket and I needed it more so now that my mum passed away and I needed money for her Funeral and Ceremony which costed us a lot and now I have to sit with this problem, also I feel like I have been give the run around regarding the purchase of this new vehicle and especially now with the brakes becoming an issue and when I took it yesterday to Pinetown they gave me this story of they don’t know whether it will be done under the warranty I was a huge fan of Hyundai’s and have always promoted the brand with my family and friends but now after having this experience I am slowly failing to understand why I got so excited about the brand in the first place and this happened in 2014 through Darren Fourie who was a great salesman and friend and he never let things like this happen to me, I have a good mind of setting up a meeting with Mr Mark Torrence to complain about the service I have received thus far and also to state that I have been a Hyundai client since 2014 and this is my second vehicle with Hyundai and my wife also bought two vehicles from Hyundai, we also got family to buy as well from your company but if this is the kind of treatment we get as clients I will certainly not want to deal with Hyundai again and even possibly go to the papers, Hello Peter etc and not consider buying a Hyundai from you again. When I went to Pinetown yesterday they even asked me why did I buy a car from Stewart and now I can see the reason this question was asked because we always bought cars from the Pinetown dealership and never had hassles like this. Also please don’t see this as if you did me a favour by arranging the Elantra, remember I am paying for the car from my own hard earned money and I could have bought it from any other dealership as Stewart initially told me the instalment would be R7,000 and it ended up being R7,350 which is once again false information but I still agreed and signed for the car because I liked the vehicle but after seeing this type of situations it’s making me think twice about the car as well. </div> I am still in mourning for my mum as she just only passed away on Thursday last week, but here I have to battle with these kind of problems with the car dealerships and people not being able to do their jobs properly. I honestly was under the belief that Hyundai is a world class brand and treated their clients with dignity and respect and ensured that the client’s needs came first and not their own but it seems here I have to do running around and make the enquiries to sort out a brand new vehicle I purchased a few weeks ago. Even when I asked for a courtesy vehicle for Thursday while my vehicle is being fixed this became an issue as well, I really don’t know why I did this deal should have kept my IX35 or just went another car brand for assistance. Lastly I will never ever want to deal with the guys from Hyundai Hillcrest and will never recommend them to anyone looking to buy a new car as they will only the make the experience more painful than anything else and up to this day I have yet to receive an email of apology of neither from Stewart Flack nor Revashen Naidu because in their twisted minds they think that what they did was right. If that is the case you two are still wet behind the ears when comes to customer service my friend take it from me I have been servicing clients for more than 15 years and I think I know what I am talking about, you two new kids on the block have got attitude and think that you are at the top of your game but don’t be confused cos it is situations like this that can get you to lose your credibility in the industry faster than you can say “Hyundai”. <div class="quoted-text" style="color: purple; font-family: sans-serif; font-size: 13.696px; widows: 1;"> Thank you, </div> <div class="mail-message-content collapsible zoom-normal mail-show-images" style="margin-top: 16px; margin-bottom: 16px; zoom: 2.72561;"> <div style="display: table; width: 328px;"> <div lang="EN-ZA"> <div class="quoted-text" style="color: purple;"> Good Day Revashen / Stewart Please note that I am very upset as I saw this morning that the debit order for my IX35 went off for the amount of R6,889.00 The vehicle was purchased 3 weeks ago so the debit order should have been cancelled then. My sister in law bought a brand new accent from Pinetown this week from Luke and it was sorted out, and further to this I told Luke I would get him more deals of people I know who want cars but maybe should think twice before doing this now. I asked Revashen more than 3 times to ensure that this does not happen and he blatantly let it happen of which I am very upset about. It seems as if my requests went on deaf ears!!!! One of the reason for me to do this exercise with the new car was to put some money back in my pocket and I needed it more so now that my mum passed away and I needed money for her Funeral and Ceremony which costed us a lot and now I have to sit with this problem, also I feel like I have been give the run around regarding the purchase of this new vehicle and especially now with the brakes becoming an issue and when I took it yesterday to Pinetown they gave me this story of they don’t know whether it will be done under the warranty I was a huge fan of Hyundai’s and have always promoted the brand with my family and friends but now after having this experience I am slowly failing to understand why I got so excited about the brand in the first place and this happened in 2014 through Darren Fourie who was a great salesman and friend and he never let things like this happen to me, I have a good mind of setting up a meeting with Mr Mark Torrence to complain about the service I have received thus far and also to state that I have been a Hyundai client since 2014 and this is my second vehicle with Hyundai and my wife also bought two vehicles from Hyundai, we also got family to buy as well from your company but if this is the kind of treatment we get as clients I will certainly not want to deal with Hyundai again and even possibly go to the papers, Hello Peter etc and not consider buying a Hyundai from you again. When I went to Pinetown yesterday they even asked me why did I buy a car from Stewart and now I can see the reason this question was asked because we always bought cars from the Pinetown dealership and never had hassles like this. Also please don’t see this as if you did me a favour by arranging the Elantra, remember I am paying for the car from my own hard earned money and I could have bought it from any other dealership as Stewart initially told me the instalment would be R7,000 and it ended up being R7,350 which is once again false information but I still agreed and signed for the car because I liked the vehicle but after seeing this type of situations it’s making me think twice about the car as well. </div> I am still in mourning for my mum as she just only passed away on Thursday last week, but here I have to battle with these kind of problems with the car dealerships and people not being able to do their jobs properly. I honestly was under the belief that Hyundai is a world class brand and treated their clients with dignity and respect and ensured that the client’s needs came first and not their own but it seems here I have to do running around and make the enquiries to sort out a brand new vehicle I purchased a few weeks ago. Even when I asked for a courtesy vehicle for Thursday while my vehicle is being fixed this became an issue as well, I really don’t know why I did this deal should have kept my IX35 or just went another car brand for assistance. Lastly I will never ever want to deal with the guys from Hyundai Hillcrest and will never recommend them to anyone looking to buy a new car as they will only the make the experience more painful than anything else and up to this day I have yet to receive an email of apology of neither from Stewart Flack nor Revashen Naidu because in their twisted minds they think that what they did was right. If that is the case you two are still wet behind the ears when comes to customer service my friend take it from me I have been servicing clients for more than 15 years and I think I know what I am talking about, you two new kids on the block have got attitude and think that you are at the top of your game but don’t be confused cos it is situations like this that can get you to lose your credibility in the industry faster than you can say “Hyundai”. <div class="quoted-text" style="color: purple;"> </div> </div> </div> </div> </div>

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