BAD CUSTOMER SERVICE ,HORRIBLE ATTITTUDE ,UNPROFESSIONAL

Poor service from the sales Representative who failed to explain the terms and conditions of the motto plan when I purchased a brand new Hyundai Venue 2021 model at the Polokwane Hyundai Hub. To my surprise today I take my car in for its first service of 15000 km and I am told that it is late for my service because I was supposed to bring it in after 1 year which lapsed in February 2022 (This was not mentioned/explained upon purchase nor written on my EMPTY service booklet).

The worst is the treatment you are given when you drop of the car in the morning with such unfriendly (RUDE) ladies at the service help desk and you are told you cannot be in a hurry for work because their shuttle needs to fill up first due to petrol hikes.

Now (5 hours later) I am told to call liquid Capital and as for Authorization based on "Good will" to approve for my car to be serviced. The Hyundai consultant gives me the number to call and request this myself which I did and now I need to wait 3 to 5 hours for feedback from Liquid Capital Authorization department.

Very disappointed at the level of service at Polokwane Hyundai and how they are so unprofessional but when making a sale they will promise you heaven and earth .For such a reputable brand this is just Terrible Horrific customer service.