Bad Attitude, Bad Service

Took, my car for its 15000km service at Hyundai Bellville this morning. I made arrangements to take the 0800 shuttle to my place of work, as i had a meeting at 0830 (I am not attending as you made me late). I got to bellville at 0735, stood in the q for dont know how long, told the service advisor I need to be on the 0800 shuttle, he told me it was still there at 0802, eventually booked my car in at 0805 to be told the shuttle has left already, My name was taken down for the 0830, I tried to speak to someone at reception and everyone as was at the back office behind reception. i decided to take public transport, and was late for my meeting. My point is if I(or anyone else) have made arrangements with you to take the 0800, come look in the q outside and advise or make arrangements with the parties, or when making a booking tell the people they can expect a 40 minutes wait to book their vehicles in. When I collected the car, again no one at reception.I complained on their FB page, was told someone will contact me, I am still waiting. I REGRET BUYING THIS CAR