At Hyundai Hatfield you can count on being ignored!!

<p>I took my car for a diagnostics test at Hyundai HATFIELD because my car made a small noise- the invoice I received from Hyundai was R 12 000. I explained to the service consultant that I am not able to pay the full amount BUT I can pay half etc or is there anyway they can maybe assist me. She said she will get back to me and as I was waiting for them I did not drive with my car because I was afraid the problem will get worse. After 1 week I still had no reply and I contacted the service consultant again with NO reply. After another week I contacted again and ONCE AGAIN NO REPLY. I called her and she was very nice and she said it his her manager that does not reply because she has been fowarding my emails to her manager. The service consultant again emailed her manager and for the first time copied me in the email and GUESS WHAT NO REPLY AGAIN for another week and because of my car's problems I did not drive it and had to make other arrangements. I contacted Hyundai SA customer service and I explained in detail the situation and that I have proof of all communications. He then said he will help me and he will contact them and get back to me. After 3 days of not hearing back from him I called him again and he said that they are ignoring him to (the service consultant and the manager). He said I must email them again and cc him. Which I did and it has been 2 weeks now and he has not rep**** me and I still have not heard back from them. DISGUSTED by the service OH NO WAIT- I DID NOT RECEIVE ANY SERVICE. I wonder how they treat their other clients and HOW can't Hyundai SA not even really help me. I have not one good word to say. THEN THE BEST PART: I took my car for a second opinion because I could not wait any longer and the invoice they gave me was different then what Hyundai gave me. For example my breaks needed fixing and that was not even on Hyundai's invoice etc. Now I only have to pay R5000 to fix my car and I can trust this person with my life- they are literally my angel after Hyundai made me feel like I am not important at all. So not just is Hyundai HATFIELD ignoring me their diagnostics were wrong! </p>