All i want is some feedback...

Lets start at the beginning...

07/11/2017 - I booked and took my new Hyundai in for her 1st service, (By the way I love my vehicle and have absolutely no problem with the car itself) to which was a normal, routine service where everything went very smoothly. After my service, I requested to one of this Milnerton's branch sales reps (Chad) that i would like to install a tow-bar as well as roof racks. He did inform me that they had toe-bars in stock, however they would have to order the roof racks in, as they did not have these in stock - Chad informed me that this would take approximately a week. I paid my 50% deposit, and patiently waited for my notification text to my phone.

Fast forward to 29 November 2017, (still not the issue that I've been waiting over 3 weeks) I finally get my text notification, and call Chad to book my vehicle in for the installation of my parts ordered. He then tells me that the roof racks are not yet in stock. (Again, the tow-bar was always in stock - I was waiting for the roof racks - Why did I get a notification saying my parts are in stock when they weren't?) Chad was going to speak to the manager to find out where my roof racks were and call me back. He did not call me back.

11/12/2017 - I phoned Hyundai Milnerton to follow up over where my parts are to which I had already paid 50% deposit. Chad was unavailable at the time, so I left a message for him to return my call. He did not return my call. Later that day, i called again, and to my surprise, i got through to Chad. I expressed my irritation with how this process was unfolding and Chad was very apologetic. He then informed me that he was going to give the manager at the parts department (in Parow) a call and insured me he was going to call me back that day. He did not call me back. Again...

12/12/2017 - (Current day) I called Hyundai Milnerton, Chad was again not available, and I very hesitantly left a message (Again) for him to call me back. Which brings me here, to Hello Peter.

I do not have an issue that i dont have my parts as of yet - over a month after ordering/ paying - But what i do have an issue with is how bad the feedback and communications are. I have been left in the dark this entire time with no explanation as to where or why this problem is happening, I have followed up several times myself and still am exactly where i was on day 1.

All I want is some feedback...

Hyundai has a wonderful package with a 7 year warranty on their vehicles (One of the reasons i decided to buy a Hyundai in the first place) however, due to this, i am effectively FORCED to buy these extra parts through a Hyundai dealership or the warranty will be null and void.

PLEASE Hyundai, can someone capable please contact me and tell me what is going on??