After Sales Service

<p><span cl***="go">I just had a thoroughly frustrating morning after booking my car in for a service. I was phoned about 15 minutes after I left Edenvale Hyundai and informed that my car is no longer under service, to which I rep**** thats impossible cause I paid for the extra maintenance plan which includes service for 5 years or 90000km and seeing as this is only 75000, this makes no sense. I had to return to the Hyundai Edenvale and was told the service desk who they can call will open at 0730, so I'd get some answers then after they made that phonecall. After making that phonecall, I was informed that the liquid capital information desk would now only open at 0800 and that I need to provide my policy number so that they can verify this. Now I understand all these procedures but understand my frustration as the consumer as I only see one package ie. Hyundai + Liquid Capital. This is the package that was expertly sold to me by the salesperson at Hyundai Cresta who got me to upgerade from the standard service which ends at 60000 to the maintenance plan and platinum package at an additional cost of approximately R9000. So I must compliment you for excellent sales staff but poor after sales service. I now have to try and figure out what went wrong due to the ineptitude of one of many legs of the chain and the only ***istance I can get is someone called Francis at Hyundai Edenvale who asks for my policy number and she will try and phone liquid capital to find out. Granted she was polite and friendly but surely you could have better procedures in place to find these things out earlier like when I phoned and booked the service as oposed to 15 minutes after I drop my car and am off to work</span></p>