After sale service non existent

<p>I purchased my Hyundai I20 model from Hyundai Brackenfell Dealership.</p> <p> </p> <p>As per there advert which the salesman had emailed me Low mileage vehicle available in show room condition!</p> <p> </p> <p>At the time of the purchase I was pregnant and I did the purchase on my own, that salesmen obviously saw an opportunity…..pregnant lady what does she know about paint work and cars etc…….so here is my story.</p> <p> </p> <p>Last year I noticed a bubble in the paintwork on back door, I took it in for them to have a look at what is going on. This is what was reported…….</p> <p> </p> <p>This letter serves to confirm that on Wednesday 24th of August 2016 a Hyundai i20 – registration CF79207 belonging to Mrs Monica De Kock was inspected by myself + panel beating + spray painting staff.The left rear door had a large (7cm) “bubble” on the top ridge below the window + to the rear of the door.On breaking the “bubble” of loose paint, manufacturer undercoat (Primer) was clearly visible.</p> <p>There are no signs that the door has been worked on or sprayed. Furthermore, the paint (affected area) has not discoloured ruling out the possibility that a chemical has been spilt on the car.</p> <p>In my opinion it appears to be a factory fault & I strongly recommend that the customer contact a Hyundai dealer as soon as possible.</p> <p> </p> <p>Sincerely</p> <p>Gary Hoek</p> <p>Owner/Manager Auto Detail Centre, Tygervalley.</p> <p> </p> <p>We had this repaired last year at our own cost as I was highly pregnant with my second child and didn’t have time to approach the dealership (As one must always put up a huge fight for a few months before dealerships do anything!!)</p> <p> but now there are more bubbles forming and popping open on my boot which has resulted in the paint peeling off.</p> <p>I had the vehicle at Hyundai Brackenfell’s ‘approved’ panel beater and they said that work had been done on the boot.</p> <p>I emailed all supporting documents indicating that work had not been done on the boot since I purchased the vehicle from Hyundai Brackenfell.</p> <p>This included a report from my insurance company and a report from the dent and scratch policy cover which was given by Hyundai.</p> <p>The only answer I get from the dealership is “I have tried to assist in this matter but I cannot do much seeing that this vehicle is out of warranty”</p> <p> </p> <p>Since I have purchased the vehicle I have convinced two family members to purchase Hyundai, I hope they do not get the same after sale service as what I have received.</p> <p>I have always spoken very highly of Hyundai but due to this I will NEVER EVER advise anyone to purchase ANY Hyundai vehicle EVER!!.</p> <p>The main reason I am super upset is that I know I had no paint work done to the areas where the paint work was bubbling and that the dealership is trying to tell me that I am lying.</p> <p>I have a feeling that this vehicle was in an accident and that the dealership omitted sharing this information.</p> <p>I hope Hyundai South Africa will be able to assist a loyal customer.</p>