ACCIDENT DAMAGED CAR SOLD BY HYUNDAI

Hi guys To whom it may concern / Please forward to relevant persons and cc me in that mail

It seems that I am getting no joy and calls back from Senior management from HYUNDAI Durban South.

VEHICLE PICKED UP ON WEDNESDAY EVENING AT 17:00PM(03/09/2025)

AND

DROPPED OFF ON WEDNESDAY MORNING AT 8:15AM BROAD DAY LIGHT ON THE 10/09/2025

The salesman sold and my sister a grand i10 that has been in a terrible accident, He also then sold this vehicle to her without seeing the damages on the vehicle, he also did not advice that the car was in an accident and repair work that needs to be carried out. When my sister Bernice asked for pictures, he( (Llewellyn Shunmugam the salesman) then sent pictures of the vehicle being in Hyundai Durban south Workshop. My sister now feels that he has made a personal gain to get this car off his dealer's floor. So, from when Bernice contacted him( Llewellyn Shunmugam the salesman)to the pictures of the vehicle in the workshop he sent to Bernice to signing paperwork on Saturday the 30/08/2025.Till Saturday the 30/08/2025 she had not gotten a chance to see the vehicle thoroughly. The Vehicle was only picked on the 03/09/2015, when he handed the over he only handed one set of keys to Bernice, when Bernice questioned him on where the other key is, his(Llewellyn Shunmugam the salesman)response was ill get the other key for you which was not still handed to her up until the vehicle was dropped off on the 10/09/2025

So, when the vehicle was dropped off and handed the one set of keys that he gave, he then tried to Swindal again by giving another car, which another car already finance according to him to what he told Bernice, that car was also Damaged on the bumper and said that, that car had just come back from the panel beater that he offered Bernice.

So, when Bernice said that she doesn't want any of these cars on the floor because it seems like most of them are Damaged. She then Told him that she doesn't want the vehicle , that he(Llewellyn Shunmugam the salesman) sold to Bernice. He had no response besides "that he will make a plan for another Vehicle," A vehicle that she had not seen again. Bernice made it clear to (Llewellyn Shunmugam the salesman) that she does not want a vehicle from him, because she he(Llewellyn Shunmugam the salesman) has broken the trust, honesty and integrity of a human.

Is this what Hyundai Durban south salesman do to their Female customer's? It begs the question to ask!

Apon speak speaking to him this morning he made it clear that he will do what needs to be done, have proof of that., he also goes on about the processes. So, I said to him where the processes were before the vehicle was sold(COR TEST AND 125 CHECKTHAT HYUNDAI CARRIRES OUT)and where are the customers rights to raise a complaint to a vehicle that has been in an accident before.

Above are the damages that I have seen, including all Tyres and the spare wheel to be damaged, Again How do you give a female a vehicle like this. begs to ask! What on earth is happening at that dealership!

His arrogance, attitude and ego have blinded him to see what customer service is really about. He responds without listening! Which is a major concern, considering the environment he is in.

REGARDS BERNICE - *** MATHEW - ***