ABSOLUTELY PATHETIC SERVICE - DON'T BUY FROM HYUNDAI PINETOWN

ABSOLUTELY PATHETIC SERVICE FROM HYUNDAI PINETOWN I recently wanted to trade my vehicle and went to Hyundai pine-town to check on a vehicle which I wanted to buy , I first dealt with the first sales consultant Shamal in the first week who was helping me with my deal on a used kia optima they had for sale , Shamal took so long to get back to me on the deal and I kept calling only to find out that he resigned and that a new sales consultant was going to be helping me in the second week , Ritesh the new sales consultant was trying to assist me in my purchase and got me to come in and do and evaluation on my current car as a trade in which I did , Ritesh took the vehicle off the show room floor and put a soled sign on the car and got me to send him my id , drivers licence and proof of address to secure the vehicle so nobody could sell it as we were proceeding with the deal , I even drove after work to speak to the sales manager who confirmed the deal and assured me . The next day Ritesh sends me the OTP and I ask a few questions on email about service plan and warranty which he didn't respond to, so I called him a few times to no avail, Ritesh then calls me later in the day to tell me the car has been sold and that he is sorry there is nothing he can do. WHAT KIND OF SERVICE IS THAT, THEY WASTED SO MUCH OF MY TIME AND SOLD THE VEHICLE I HAD MY HEART SET ON TO SOMEBODY ELSE. I called the principal dealer (Mark Torrance) and he told me 'sorry unfortunately there noting I can do we sold the car to somebody else and I was taking too long on the deal'. What happened to professionalism and work ethics? I even persuaded my mum to take a brand new Creta with them which they lost the sale because of this. This would have been the third time we bought from a Hyundai, but now I have lost total faith in the brand, the after sales and service you get from Hyundai staff is pathetic. The sales manager Andre has and attitude and treats his staff disrespectfully from my observation.