Absolute disappointment

It is a first come first serve policy there even though one calls for appointments scheduled in advance. I arrived 15 minutes before my appointment on 21st September Tuesday morning and my car was only seen to around 3PM. The over R5000 quote I received for my clutch to be replaced was more expected but disturbing was the fact that my car was not even purchased a year ago and is under 100 000 km. I accepted it with a heavy heart and was told it would be 3-4 days, except Sundays days and public holidays and all I asked for was feedback on the car. What they don't tell you is that mechanics do not work Saturdays either - another day without a car. I haven't received a call or sms since after the quote and the go ahead, I had to call on monday morning to find out what was happening. I'm beyond disappointed with the lack of service provided and let down by the fact that simple things like feedback and providing your customer with ease could've gone a long way. It is not a pleasant feeling to be without a car, and for almost a week so some empathy would've been nice. I will definitely not be returning to this specific branch as the experience received was off putting.