7 MONTHS NO SOLVE ON MY NEW CAR

Dear Hyundai South Africa Head Office, (Centurion Branch)

I am writing to formally lodge a complaint regarding the absolutely unacceptable service I’ve received from your Centurion branch, following the purchase of my vehicle in January 2025.

From day one, the car was received with visible scratches and dents, which were acknowledged at the time of delivery and during the vehicle assessment. I was assured these issues would be resolved, yet seven months later, I am still waiting with no resolution, no meaningful communication, and now, no patience left.

The original salesperson who sold us the car has since left, and I’ve now been handed over to a manager who continues to give excuse after excuse. The latest excuse is that the quotes to repair the damage are “too expensive.” This is not my problem, it’s Hyundai’s responsibility. I purchased a car in good faith, not a damaged vehicle with false promises of repair.

To make matters worse, the car is now almost due for its first service, and I still do not have a single answer or resolution from anyone. Every time I follow up, I’m either speaking to someone new or being brushed off with excuses like “it’s financial year-end, we’ll get back to you.” This is completely unprofessional, disorganized, and utterly disrespectful.

Let me be clear: this is not a cheap car. I expected a premium experience when buying from Hyundai. Instead, I’ve been sent from pillar to post with no ownership or accountability from your branch. I’m now tired of re-explaining the same issue to new people because others have resigned or simply don’t follow up.

I demand an official response from Hyundai Head Office by no later than the end of August 2025. Either Hyundai resolves this issue, fix the car as originally promised, at no cost to me or you take this car back entirely.

This is my final attempt to resolve this matter amicably before escalating it further, publicly and legally if necessary.