4 Day Nightmare!

Good Day,

I experienced a nightmare of a service at the Hyundai/Kia on Cedar road in Fourways. My car's ABS lights were flashing so I made a service booking with the Hyundai closest to home to fix it on a Thursday. Once they did a diagnostic they said it was a speed sensor which they had to order. I was ok with the car staying in one more day to install the part as I expected 2 days MAX to be without my car, so I made transport arrangements to get to work in the CBD of Johannesburg.

Day 2 of servicing, I get no calls during the day and I continue to call their offices to know when my car would be ready. At the end of the day I FINALLY get a call back saying the right part was ordered! but for the WRONG side. However I can fetch the car as they will only get the correct part on Monday.

I take the car BACK IN FIRST THING on Monday. (I was the second car in for the service.) Once again, I need to keep continually calling them myself as I never receive the call back promised when I call to find out if the issue is resolved… eventually I am told at 3PM that my car is finally on the line to being fixed. Then I am told the car will be ready at 4PM which it was not the case.

After waiting for the car to be ready for 15-20 minutes they realise my ABS light is still on and on further inspection the wiring was actually the issue... I don't understand why this was not checked on the first day!

Day 4 now I finally get my car by lunch time after barely any apology and a bill of about R3500! I am extremely disappointed by the lack of attention I was given. I felt pushed around and my patience truly tested!

I was serving notice and the fact that I was coming in late to work due to my car and service issues was not making things any easier! It was a complete nightmare dealing with people who were not treating my situation as critical as I was!

I will never take my car here every again!