3 month waiting period for parts......

Our Hyundai Venue was involved in a minor bumper bashing accident on 11 May this year and taken to the Hyundai approved panel beater in George on 12 May of this year.(Eden Coach Works).

On 23 May I received notification that four parts had been ordered from Hyundai and that repair work can only commence when parts are delivered. My 30 day rental vehicle provided by my insurance co had to be returned on 15 June ,so I enquired on the status of my repairs with Eden Coachworks. They rep**** that the parts were still on back order and that no eta could be given by Hyundai!!.

After several mails and calls from 15 June onward Hyundai George eventually confirmed on 7 July that the eta would be 25 July. The parts eventually arrived in George on 5 August and Eden Coachworks advised that repairs will only be completed on 19 August....more that 3 months after delivery to them!!!.

Hyundai SA have not responded to any of my emails or telephone calls made during this period....other that automated mails to confirm receipt and that someone from Hyundai will be in contact with me.

The service..... or rather NO service received is shocking. I will name and shame Hyundai where ever I go and discourage anyone to buy their brand. There is just no excuse in this modern day and age to wait 3 months for parts and then on top of that fail to respond to client queries and complaints!

Shame on you!!!

Anton Nel