Hyandai Plumstead Worst Dealer

I serviced my car on Friday 20th Dec 2024 and told them to check my aircon as I have a warrenty plan to cover fixing it. Amber assisted me with the service updates. She said she put in a claim to replace the aircon compressor but had to wait for feedback which would most likely be the next Monday. No claim was put it on the Friday. The warrenty company sent an email after 10am Monday requesting certain information. Monday and Tuesda, Amber did not respond to the claim email. The warrenty company then sent a follow up email on Friday 27th Dec 2024 to say they waiting on the claim info. Amber then asked me to bring my car back so they could take pictures of the damaged aircon compressor. I don't understand how when my car was in the previous Friday that no pictures were taken when they confirmed that they assessed the part to know that it's damaged. This is not the first time Hyandai has made warrenty claims so they know the process. This is unacceptable that I must waste my time. I laid a complaint with the dealer manager and was promised a call back on Monday 30th Dec 2024 but still have not gotten a call to resolve the issue. Hyandai Plumsteads service is so bad.