Based on recent customer reviews, Hyundai Plumstead is facing severe dissatisfaction centred on its service department and after-sales support. Customers describe vehicles returned in worse condition than delivered, unresolved brake, engine and warning light faults, and repairs stretching over weeks or months without courtesy vehicles. Recurring frustrations include unanswered calls, ignored WhatsApp messages and service and sales managers failing to give updates. Quoting accuracy, warranty confirmations, mileage disclosure and trade-in valuations are also questioned. Although the initial sales process is occasionally praised as efficient, buyers feel abandoned once the deal closes.
TrustIndex
1.8
NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Hyundai Plumstead
What do customers say about Hyundai Plumstead?
Based on recent customer reviews, Hyundai Plumstead is facing severe dissatisfaction centred on its service department and after-sales support. Customers describe vehicles returned in worse condition than delivered, unresolved brake, engine and warning light faults, and repairs stretching over weeks or months without courtesy vehicles. Recurring frustrations include unanswered calls, ignored WhatsApp messages and service and sales managers failing to give updates. Quoting accuracy, warranty confirmations, mileage disclosure and trade-in valuations are also questioned. Although the initial sales process is occasionally praised as efficient, buyers feel abandoned once the deal closes.
Is Hyundai Plumstead trustworthy?
Hyundai Plumstead has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 17 reviews in the last 12 months. Hellopeter has tracked Hyundai Plumstead across 33 total reviews. How is the TrustIndex calculated? →
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2018
*****sters
Vehicle went for paint peel about size of hand. It it back with faulty speed sensor (or so they say) This caused the vehicle to loose power when taking a corner. Fitted net part but still would not resolve the issue. WA just too dangerous to drive so forced to sell. Workshop - (all those I delt with) A bunch of Dishonest, no regard for you and your family safety. *****sters
1 reviews | Active since Dec 2018
*****sters
Vehicle went for paint peel about size of hand. It it back with faulty speed sensor (or so they say) This caused the vehicle to loose power when taking a corner. Fitted net part but still would not resolve the issue. WA just too dangerous to drive so forced to sell. Workshop - (all those I delt with) A bunch of Dishonest, no regard for you and your family safety. *****sters
1 reviews | Active since Oct 2024
Selling messed up cars and advising customer its New cars Hyundai Plumstead
Most ****ed up service from Hyhundai plumstead i've been emailing them, Regarding the vehicle we bought December 2025 "New vehicle" as per there sales agents. The Manager is saying we still dicussing how to solve the problem, I have emaild I phoned and no1 respond all the person on the phone say "I will give the message to YUAN the Manager Imagen beening a customer with Hyhundai plumstead since 2022 and getting a service like this 😡 I have been at the branch with no help from the MANAGER except its still under discussion. I honestly dont know what mesures to take at this point ...how does a brand New car give you so much problems.i honestly would not advise any1 to buy at that branch.A few years ago i would recomend you to go there but honestly speaking now i would not advise that!!.. Hyhundai i20
1 reviews | Active since Oct 2024
Selling messed up cars and advising customer its New cars Hyundai Plumstead
Most ****ed up service from Hyhundai plumstead i've been emailing them, Regarding the vehicle we bought December 2025 "New vehicle" as per there sales agents. The Manager is saying we still dicussing how to solve the problem, I have emaild I phoned and no1 respond all the person on the phone say "I will give the message to YUAN the Manager Imagen beening a customer with Hyhundai plumstead since 2022 and getting a service like this 😡 I have been at the branch with no help from the MANAGER except its still under discussion. I honestly dont know what mesures to take at this point ...how does a brand New car give you so much problems.i honestly would not advise any1 to buy at that branch.A few years ago i would recomend you to go there but honestly speaking now i would not advise that!!.. Hyhundai i20
1 reviews | Active since Jun 2024
Not forthcoming
Stay away from here for servicing. When I dropped the Hyundai I10 off for servicing I was only helped after people that arrived later than me. So there is no first come first served, but your car will be completed on a first come first served basis, meaning the people after me will have their vehicle done before mine. I could still live with that, but later I was called to ask about the extra work to be done. The lady told me everything that must be done and said that it will be R9000 for all the work done. I specifically asked if that includes the service and she said: “That is for all the work done with the service” so I accepted and gave her the go ahead. My wife went to fetch the car the next morning only to be told that it is R18000 for the service and the extra work done. So a 70000 km service on a 2014 Hyundai I10 costs R9000. Let that sink in R9000 for a service. My work bakkies doesn’t even cost that much to service. People stay away and service where it is more affordable and where they care about customer service and transparency of quotations given. I truly feel that I was bamboozled in the sense that the lady either misspoke or purposefully said that is all as to go ahead. R9000 for a 1000cc engine service😮💨🤦🏻♂️
1 reviews | Active since Jun 2024
Not forthcoming
Stay away from here for servicing. When I dropped the Hyundai I10 off for servicing I was only helped after people that arrived later than me. So there is no first come first served, but your car will be completed on a first come first served basis, meaning the people after me will have their vehicle done before mine. I could still live with that, but later I was called to ask about the extra work to be done. The lady told me everything that must be done and said that it will be R9000 for all the work done. I specifically asked if that includes the service and she said: “That is for all the work done with the service” so I accepted and gave her the go ahead. My wife went to fetch the car the next morning only to be told that it is R18000 for the service and the extra work done. So a 70000 km service on a 2014 Hyundai I10 costs R9000. Let that sink in R9000 for a service. My work bakkies doesn’t even cost that much to service. People stay away and service where it is more affordable and where they care about customer service and transparency of quotations given. I truly feel that I was bamboozled in the sense that the lady either misspoke or purposefully said that is all as to go ahead. R9000 for a 1000cc engine service😮💨🤦🏻♂️
1 reviews | Active since Mar 2026
WORST HYUNDAI DEALERSHIP
Confirmation Message *Business Name:* Hyundai Plumstead *Rating:* 1 out of 5 *Review:* Worst hyundai dealership ever. Purchased a brand new venue 2025 for 280 000, would like to trade in now and the manager evaluated at 200 000, evaluated by just walking around the car. The car has only 10900 on the clock in great condition. A few weeks before this I was evaluated with 265 000,how does that change in weeks. This branch caters for wealthy people, if you're wealthy looking you get the best service if not, you can unfortunately just wait, calls can be made but you are just neglected... The lack of service and communication from the branch is terrible.. I'd rate them no stars. Management is extremely poor here too.
1 reviews | Active since Mar 2026
WORST HYUNDAI DEALERSHIP
Confirmation Message *Business Name:* Hyundai Plumstead *Rating:* 1 out of 5 *Review:* Worst hyundai dealership ever. Purchased a brand new venue 2025 for 280 000, would like to trade in now and the manager evaluated at 200 000, evaluated by just walking around the car. The car has only 10900 on the clock in great condition. A few weeks before this I was evaluated with 265 000,how does that change in weeks. This branch caters for wealthy people, if you're wealthy looking you get the best service if not, you can unfortunately just wait, calls can be made but you are just neglected... The lack of service and communication from the branch is terrible.. I'd rate them no stars. Management is extremely poor here too.
1 reviews | Active since Mar 2026
Pathetic service
The worst form of customer service I have ever experienced, their communication is terribly bad they lie to you over the phone and they just have a I don't care attitude with you. Our car was given to them in perfect running condition just to have a look at the Engen a week goes by with no information or communication to say what the problem is I had to run after them call them everytime to get the information on what was wrong. At the end of the day they took out the Engen completely and was said they can not put it back together. A guy of the name Cuan is to blame for all this myself and my partner had to go back and forth waited a month for them to eventually tow our car back to us that they *****ed up. I would not suggest any person to take their car to them they all pathetic and useless even down to the manager who does not care either.
1 reviews | Active since Mar 2026
Pathetic service
The worst form of customer service I have ever experienced, their communication is terribly bad they lie to you over the phone and they just have a I don't care attitude with you. Our car was given to them in perfect running condition just to have a look at the Engen a week goes by with no information or communication to say what the problem is I had to run after them call them everytime to get the information on what was wrong. At the end of the day they took out the Engen completely and was said they can not put it back together. A guy of the name Cuan is to blame for all this myself and my partner had to go back and forth waited a month for them to eventually tow our car back to us that they *****ed up. I would not suggest any person to take their car to them they all pathetic and useless even down to the manager who does not care either.