Disgusting service!

I bought and paid for a brand new boot lid for my Hyndai i10 grand fluid. I picked up the boot lid, and when I finally got to open it the very next day, it was broken. I contacted them immediately to advise this and that they must please replace it with a brand new one that is NOT broken. They then asked me to send them a picture, which I did. Now they have come back to say they will NOT replace it as it was not broken when they issued it. The unit has not even been put into my vehicle. It was simply taken out of the bag and put straight back in as it was broken and could not be used. Not the first time I have heard of this happen and I have had other major issues with Hyndai who just never seem to take responsibility for anything! Disgusting is an understatement!!!!! NO customer service whatsoever, just plain NO! Hynudai you need to do better. This is NOT acceptable ever, no matter who or what!!!! Replace your poor quality parts!!!!