Complaint Hyundai Middelburg

Dear Mr. Niall Lynch - CEO of Hyundai. It is with great regret, that I have to inform you of the poor or rather lack of service, that I have received at management level from your Middelburg branch. I have purchased a Hyundai Tucson from Jean Halgryn - Pre-Owned Manager. They delivered my vehicle on the 20th of June 2023. The vehicle was delivered without any carpets, the vehicle was not valeted, the back seat, engine and stowage compartment was dirty. The vehicle was just dumped at my premises, they didn’t even explained the telematics, nor offered. They assured me, that the vehicle had no scratches, which was a complete lie, they deliberately used touch up paint to hide a huge scratch on the front bumper, which was not disclosed. Not to mention, that they didn’t even issue a key ring with the delivery. They didn’t register my vehicle as promised. I had to arrange it. After daily follow ups with the manager and 2 deliveries with the wrong carpets, I am now facing attempt 3. This has been a frustration for over a month now. I have spoken to the Dealer Principal-Louis Fouche today, unfortunately he is also not taking any responsibility. I just have to wait for the ETA, which can be the wrong carpets again. No one is taking responsibility, no urgency nor any feedback. I regret purchasing a Hyundai and I want to inform the public in order to prevent future clients from doing business with Dealerships, that don’t have any integrity. Regards Danika