Terrible service - complete disregard to customers.

Disappointing from start to finish.

When I collected my Hyundai i20, the steering wheel was covered in black grease. Worse still, I discovered that my windscreen wipers had not been replaced despite being part of the service. One was completely loose and dried out from sun exposure.

I contacted the service advisor, Matthew De Vries, who admitted they had forgotten. He claimed to have seen the wipers on the shelf and promised to personally come to my home to install them. I rearranged my work schedule and waited all day for his arrival. He never showed up.

The following day, I called the office and requested to speak with the manager. I reached Matthew again and explained that I had wasted an entire day waiting. At that point, I preferred a refund over further service. We made new arrangements, and I completed a form sent via email by Tertia Plaatjies, Service Advisor.

A month later, after following up via email with both Tertia and Matthew, I am still waiting for what should have been a straightforward refund. This isn't really about the money—it's about the complete disregard shown to a loyal customer who has had her car serviced with them year after year. I have called their offices at least 4 times, only to be cut off. It appears that they are extremely busy and cannot follow up on customer care. Their prices are very high, and I have since spoken to a mechanic who will, in the future, give me better service for a fraction of the price!