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Suzanne E

1 reviews | Active since Aug 2015

08 Jun 2022, 10:35

Hyundai Northcliff shocking non-existent service

August 2021, I bought a second hand Ford Figo (with only 28000 km) from Hyundai Northcliff. Within a week, it broke down. After 6 attempts to fix it, me being without a car for over 2 months as the Figo was in and out of repairs for 3 months, and they only hesitantly agreed to a loan car for the last 3 weeks. I said I want to cancel the deal, and the dealer principal, Darren Naidoo told me they won't cancel the deal, but they're willing to take back the dud Ford they sold me, only if I bought another car from them. They had no other reliable second hand cars available, in the Ford Figo range, so I was forced to then buy the Hyundai Venue from them as that was the best car available for my forced increased budget. When I bought the Hyundai Venue, 2021 model, it was advertised with 9000 km. When I went to fetch it, suddenly it had 18000 km, a badly cracked windscreen, and paint on the seats & seatbelts. The car was filthy inside and even after they washed it, I had to take it for another valet to get rid of paint on the seats & the smell. Hyundai Northcliff arranged for someone to come and replace my windscreen at home, a few days later. The next week, after the windscreen was replaced, I drove on the highway and the plastic panel on the left side of the windscreen just **********, also chipping my car's paint. I called Darren again, and he told me to bring the car to replace it. Every time I have to go to them, I drive 60km one-way. I went, and he ordered the wrong side, even though I sent pictures. I told them that I am driving to another province, and it needs to be replaced while I'm there as it's unsafe. Only after I suggested it, they took off the panel from another car they had, and put it on my car. Some of the clips broke and it wasn't a permanent solution. Darren also said they would repair the chips on the car, caused by this panel that wasn't secured properly. They also lost the car's service book, which they only realised after I asked for it numerous times. I have been calling and messaging ever since and Darren does not even respond. I will be reporting him and his dealership to the Ombudsman if this is not resolved by 17 June 2022.

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